BuildLedger

BuildLedger Terms of Service

Last updated: 27 April 2026

These Terms of Service ("Terms") govern your access to and use of the BuildLedger platform, websites, mobile applications (for iOS and Android), and related services (collectively, the "Services") provided by BuildLedger Pty Ltd ("BuildLedger", "we", "us", or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.

1. Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement to use the Services. You represent that the information you provide to us is accurate and complete and that you will keep it up to date.

2. Account registration and security

To use certain features, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account. Notify us immediately at support@buildledger.com.au if you suspect unauthorised access or use of your account.

3. Subscription plans and payment

  • Fees for paid plans are described on our pricing page or within your subscription agreement.
  • Unless otherwise stated, all fees are quoted in Australian Dollars (AUD) and exclude applicable taxes.
  • Subscriptions renew automatically at the end of each billing cycle unless cancelled prior to renewal. You authorise us to charge your payment method for the applicable fees.
  • We may revise fees by providing reasonable prior notice. Your continued use of the Services following a fee change constitutes acceptance of the new pricing.
  • Where you purchase a subscription through the Apple App Store or Google Play, billing, renewals, refunds, and cancellations are handled by the relevant store in accordance with its own terms, and you must manage that subscription through your store account.

4. Acceptable use

You agree not to:

  • Use the Services for any unlawful, fraudulent, or malicious activity.
  • Interfere with or disrupt the integrity or performance of the Services.
  • Attempt to gain unauthorised access to any systems or networks.
  • Reverse engineer, decompile, or disassemble the Services except where permitted by law.
  • Upload or transmit content that infringes intellectual property rights, violates privacy, or is harmful, obscene, or otherwise objectionable.

We may investigate suspected violations and suspend or terminate access if these Terms are breached.

5. Customer data

"Customer Data" means any data, content, or materials that you submit to the Services, including documents, photos, voice transcripts, project information, and location data captured through the mobile app. You retain ownership of your Customer Data. You grant BuildLedger a non-exclusive, worldwide, royalty-free licence to host, use, process, display, and transmit Customer Data as necessary to provide and improve the Services.

You are responsible for ensuring that you have the necessary rights to submit Customer Data and that your use complies with applicable laws and regulations, including obtaining any consents required from your employees, subcontractors, clients, or other third parties whose information you upload.

6. Confidentiality

Each party agrees to protect the other party's confidential information with the same degree of care it uses to protect its own confidential information and to use such information only for purposes of performing under these Terms.

7. Intellectual property

BuildLedger retains all rights, title, and interest in and to the Services, including all related intellectual property rights. Except for the limited rights expressly granted in these Terms, no other rights are granted. You may not use BuildLedger's trademarks, logos, or branding without our prior written consent.

8. Mobile application licence

Subject to your compliance with these Terms, BuildLedger grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the BuildLedger mobile application on a device that you own or control, solely for your internal business use of the Services. You may not copy, modify, distribute, sell, or lease any part of the mobile app or attempt to extract its source code, except where applicable law prohibits such restriction.

8.1 Device permissions and battery use

The mobile app requests permissions for location (including, with your separate consent, background location), microphone, camera, photos, files, and push notifications. These permissions are used only for the features described in our Privacy Policy, including geofenced timesheet clock-in, photo and document attachments, voice input to the AI assistant, and operational push notifications. Background location use may increase battery consumption; you can disable it at any time in app settings or device settings.

8.2 Push notifications

By granting notification permission you agree to receive operational push notifications such as timesheet reminders, geofence prompts, message alerts, and approval requests. You may revoke this permission at any time in your device settings.

8.3 Apple App Store EULA addendum

If you obtained the iOS app from the Apple App Store, the following additional terms apply, and you and BuildLedger acknowledge that:

  • These Terms are concluded between you and BuildLedger only, and not with Apple Inc. ("Apple"). BuildLedger, not Apple, is solely responsible for the iOS app and its content.
  • The licence granted in Section 8 is limited to a non-transferable licence to use the iOS app on any Apple-branded device that you own or control as permitted by the Apple Media Services Terms.
  • Apple has no obligation to furnish any maintenance or support services with respect to the iOS app.
  • In the event of any failure of the iOS app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the iOS app to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the iOS app.
  • BuildLedger, not Apple, is responsible for addressing any claims by you or any third party relating to the iOS app or your possession and use of it, including (a) product liability claims, (b) any claim that the iOS app fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation.
  • In the event of any third-party claim that the iOS app or your possession and use of it infringes that third party's intellectual property rights, BuildLedger, not Apple, is solely responsible for the investigation, defence, settlement, and discharge of any such claim.
  • You represent and warrant that (i) you are not located in a country subject to a US Government embargo, or that has been designated by the US Government as a "terrorist supporting" country; and (ii) you are not listed on any US Government list of prohibited or restricted parties.
  • Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of these Terms, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

8.4 Google Play

If you obtained the Android app from the Google Play Store, your use of the app is also subject to the Google Play Terms of Service. BuildLedger, not Google, is solely responsible for the Android app and its content.

9. Third-party services

The Services may integrate with third-party applications (including Gmail, Xero, MYOB, Stripe, Twilio, OpenAI, Anthropic, AWS, Apple Push Notification service, Firebase Cloud Messaging, and others). Your use of such third-party services is governed solely by the third party's terms. BuildLedger is not responsible for any third-party services and disclaims all liability related to them.

10. Use of artificial intelligence

BuildLedger uses artificial intelligence ("AI") and machine-learning technologies, including third-party AI services, to provide and improve key features of the platform. These features include, but are not limited to, invoice data extraction, optical character recognition (OCR), document parsing, cost categorisation, the AI assistant (including voice input transcription), and other automated processing of your Customer Data.

By using the Services, you acknowledge and agree that:

  • Your data may be sent to AI providers. Customer Data, including invoice content, supplier details, photos, voice transcripts, and other information you upload, may be transmitted to third-party AI service providers for processing. We select providers that maintain appropriate security and confidentiality standards.
  • AI outputs require your review. AI-generated results (such as extracted invoice fields, suggested categories, or AI assistant responses) are provided as suggestions and may contain errors. You are responsible for reviewing, verifying, and approving any AI-generated output before relying on it.
  • No guarantee of accuracy. While we strive to deliver accurate AI-assisted features, BuildLedger does not warrant that AI outputs will be error-free, complete, or suitable for any particular purpose.
  • Continuous improvement. We may use aggregated, de-identified data to improve our AI models and the quality of the Services. We will not use your identifiable Customer Data to train third-party AI models without your explicit consent.

If you do not consent to the processing of your data by AI technologies as described above, you should not use the features of the Services that rely on AI, or you should discontinue use of the Services entirely.

11. Privacy

Our Privacy Policy describes how we collect, use, and disclose personal information, including the device permissions and data collected by the mobile app. By using the Services, you consent to our handling of personal information as described in the Privacy Policy.

12. Service availability and support

We strive to keep the Services available, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features or the Services at any time with reasonable notice where practical. The mobile app requires internet connectivity for most features; certain features (such as offline data entry) will synchronise with our servers when connectivity is restored. Support services are provided in accordance with your subscribed plan.

13. Warranty disclaimer

To the fullest extent permitted by law, the Services are provided on an "as-is" and "as-available" basis. BuildLedger expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will meet your requirements or that operation will be uninterrupted, secure, or error-free. Location-based features depend on the accuracy of your device's GPS and operating-system services and are provided as a convenience only; they are not a substitute for accurate manual time-keeping.

14. Limitation of liability

To the maximum extent permitted by law, BuildLedger will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from or related to the Services, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or relating to these Terms will not exceed the amount paid by you to BuildLedger in the twelve (12) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages; to the extent such laws apply, these exclusions and limitations may not fully apply to you.

15. Indemnification

You will indemnify and hold harmless BuildLedger, its directors, officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from (a) your use of the Services; (b) your violation of these Terms; or (c) infringement or misappropriation of any intellectual property or other rights by you or your Customer Data.

16. Suspension and termination

We may suspend or terminate your access to the Services if you breach these Terms or if required to do so by law. You may terminate your account at any time by following the instructions in your account settings (including the in-app "Delete account" option) or contacting us. Upon termination, you remain responsible for any outstanding fees. We will provide access to export Customer Data for a limited period following termination, as required by applicable law or your agreement with us.

17. Governing law and jurisdiction

These Terms are governed by the laws of the State of Victoria, Australia, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Victoria, Australia, for the resolution of any disputes that arise from or relate to these Terms.

18. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via the Services or by email. Continued use of the Services after the updated Terms take effect constitutes acceptance of the revised Terms. If you do not agree to the updates, you should stop using the Services.

19. Contact us

If you have any questions about these Terms, please contact us at support@buildledger.com.au.

By using BuildLedger, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.